Questions & Answers (Q&A)

Resort Type and Scale

• Amanzi Resort is a 13-key boutique resort.
• The property is spread across approximately 4 acres.

Accommodation Capacity

• Single occupancy: Up to 13 guests
• Double occupancy: Up to 26 guests
• Triple sharing (with extra mattresses): Up to 39 guests

Total Guest Handling Capacity

• Maximum floating crowd capacity is up to 130 guests.
• This includes both in-house guests and day visitors.
   

Nearby Accommodation Support

• Additional accommodation is available near Amanzi Resort.
• Nearby properties are located approximately 8–11 minutes’ drive from the resort. These properties collectively offer approximately 30 additional rooms.
• They may be used to accommodate overflow guests beyond Amanzi’s in-house capacity.

Geographic Location

• Amanzi Resort is located in Pawna, Maharashtra.
• The resort is situated between Lonavala and Pune.

Road Travel Distance and Time

• Approximate driving time from Pune: 1.5 hours by car.
• Approximate driving time from Mumbai: 2.5 hours by car.

Navigation Reference

• Maximum floating crowd capacity is up to 130 guests.
• This includes both in-house guests and day visitors.
   

Nearby Accommodation Support

• Amanzi Resort can be located using Google Maps.
• Official navigation link: https://maps.app.goo.gl/WAVo6JpXCsrsxUuX7

Travel Mode

• Access to Amanzi Resort is primarily via private vehicle or hired transport.
• Public transport connectivity to the immediate location is limited.

Nearest / Closest railway station?

The nearest major railway station to Amanzi Resort is Lonavala Railway Station, located on the Mumbai–Pune rail line and served by most express and passenger trains.
From there, guests can take a taxi or cab to reach the resort.

Nearest / Closest airport to Amanzi?

The closest major airport to Amanzi Resort is Pune International Airport.
It is a domestic airport with frequent flights from major Indian cities and is the most convenient option for guests flying in.
The resort is approximately 60–70 km from the airport and typically takes 1 to 1.5 hours by road, depending on traffic.

How far is Mumbai Airport from Amanzi?

Chhatrapati Shivaji Maharaj International Airport (Mumbai Airport) is approximately 110–130 km from Amanzi Resort, depending on the route taken.
The drive usually takes 2.5 to 3.5 hours, depending on traffic conditions, especially while exiting Mumbai city.
Most guests prefer Pune International Airport, as it is significantly closer and offers a smoother road journey to the resort.

Stay and Food Bifurcation

• Amanzi Resort does not offer a bifurcation between stay and food charges.
• Tariffs are charged for accommodation only.

Included Meals

The accommodation tariff includes three buffet meals:

• Breakfast
• Lunch
• Dinner

Meal Opt-Out Policy

• Opting out of meals does not reduce the accommodation tariff.
• The tariff remains unchanged even if meals are not consumed.

Local Towing Service (Courtesy Reference)

• Contact Name: Mr Saathe
• Contact Number: +91 99 2338 5161

Service Disclaimer

• This is an independent local service provider.
• The service is not affiliated with Amanzi Resort.
• Contact details are shared purely as a courtesy for guest assistance.

Do Amanzi serve complimentary water?

• Yes, complimentary drinking water is provided as part of your stay. Bottled water is available in your room and during meals.
• If you require additional bottled water beyond the included supply, please let our team know, and we will assist you.

Laundry, dry cleaning, or ironing services?

• We do not offer laundry or dry-cleaning services.
• An iron and an ironing board can be provided in your room upon request.

Do Amanzi have a doctor on the property?

We do not have a doctor on-site at the resort. The nearest local hospital is located in Pawna Nagar, and more comprehensive medical facilities are available in Lonavala.
Our team can assist guests in reaching the nearest medical facility if required.

Do Amanzi have a salon?

We do not have a salon facility.
However, Amanzi features an in-house spa offering a range of relaxing treatments. Please contact our team for spa details or bookings.

Halal meat

Yes, halal meat is served at Amanzi.
If you have specific dietary preferences, please inform us in advance, and our kitchen team will assist accordingly.

Separate kitchen

Amanzi does not have a separate kitchen.
However, we use separate utensils and dedicated preparation methods for vegetarian and non-vegetarian food to maintain hygiene and respect dietary preferences.

Do Amanzi provide baby food?

Yes, we do cater to baby food requirements. Please inform our team in advance so arrangements can be made.
For specific ingredients or food items, we recommend carrying them along, and our kitchen team will prepare the meals accordingly.

Children’s play area

Amanzi does not have a dedicated children’s play area. However, children can enjoy large open lawns, indoor board games (on request), and time at the pool.
Nearby activities, such as boating, are available but are operated by third-party vendors and are not affiliated with Amanzi.

Bathrobes?

Yes, bathrobes are provided for all guests at Amanzi.

Is hot water available 24-hours?

Yes, hot water is available 24-hours a day in all rooms and suites.

Chauffeur Accommodation (Dormitory Option)

Current Availability

• Chauffeur dormitory accommodation is not applicable for now.

Dormitory Description

• Basic, non–air-conditioned dormitory.
• Contains three beds (one bed per chauffeur).
• A common washroom facility is provided.

Movement Restrictions

Chauffeurs are restricted to the car park area only, located adjacent to the accommodation zone.

Charges

• ₹500 per driver per day
• Subject to availability.

Inclusions

• One dormitory bed.
• Access to a common washroom.

Meal Policy (Dormitory Option)

• Meals are not included.
• Chauffeurs must step outside the resort premises for meals.
• The nearest market area is approximately 10 minutes away.
• Inside the resort, only à la carte diningis available at menu rates.

On-Site Accommodation Availability

Amanzi Resort does not provide any on-site accommodation facilities for drivers. Drivers stay within guest rooms, staff areas, or any internal accommodation, which is not permittedunder any circumstances.

Purpose of Listing

Nearby accommodation options are shared solely for guests' convenience when drivers require an overnight stay.

Affiliation Disclaimer

• All listed properties are independent establishments.
• Amanzi Resort is not affiliated with these properties.
• Amanzi Resort does not assume responsibility for services, availability, pricing, or guest experience at these establishments.

Available Options

Rajyog Lodge

• Contact: 9767003622
• Distance from Amanzi: Approximately 9.6 km

• Contact: 9168218009
• Distance from Amanzi: Approximately 800 meters

Operational Note

Guests are responsible for coordinating directly with the external properties. Amanzi Resort’s role is limited to sharing contact information as a courtesy reference only.

Washroom Access

A common washroom facility is available.

Food Availability

• No food facilities provided.
• Drivers must step outside for meals.
• The nearest market is approximately 10 minutes away.
• À la carte dining is available inside the resort at menu rates.

Movement Restrictions

Restricted to the car park area only.

Lunch Buffet Timing

Lunch buffet service ends at 3:00 PM.

Late Arrival Arrangement

Guest Notification Requirement

• Guests arriving after the buffet end time must inform the resort in advance. Guests must share the list of food items to be kept aside.

• Selected buffet items can be kept aside.
• Food will be reheated and served upon arrival.

• Only lachha parathas can be prepared and kept aside.
• Items from live counters and the tandoor section cannot be kept aside.

• Reheated food may differ in texture and temperature from freshly served items.

Standard Check-Out Policy

Check-out time: 11:00 AM

Housekeeping Assistance

Luggage assistance is available.
Contact:

• 8355989663
• 9833964337

Guest Requirement

• Rooms will be vacated by 11:00 AMto facilitate same-day check-ins.
• Early check-in is subject to room availability on the day of arrival.
• Guests may arrive at any time; however, if arrival is expected after 10:00 PM, please inform us in advance.

Post Check-Out Access

• Guests may remain within the resort premises after check-out.
• Room access is not included.

Conditional Extension

• Complimentary late check-out up to 12:00 PM may be extended if feasible.
• Availability cannot be confirmed in advance.

Post-12:00 PM Charges

Retention beyond 12:00 PM incurs half-day charges (50% of the room rate).

Half-Day Inclusion

• Room access until 5:00 PM
• Lunch buffet for two adults
• Final check-out at 5:00 PM

Operational Communication Constraint

• Real-time availability cannot be confirmed during communication.
• All late check-out messaging must remain conditional and non-committal.

Guest Departure Note

Amanzi Resort wishes guests a safe onward journey and looks forward to welcoming them again.

In-Room Television Policy

Design Philosophy

• Amanzi Resort is designed to encourage disconnection from technology and reconnection with nature, loved ones, and personal well-being.

• Guest rooms do not have televisions.
• This is an intentional design choice aligned with the resort’s philosophy.

• Mobile network connectivity is available across the property.
• Guests may use personal devices if required, though minimal screen usage is encouraged.

Weather Profile

• Summer conditions are similar to those in other parts of Maharashtra.
• Daytime temperatures can be high.

Natural Cooling Factors

• Consistent lakeside and open-space wind flow.
• Open terrain prevents urban heat trapping.

Daily Comfort Cycle

• Mornings and evenings are generally pleasant.
• Peak heat occurs between 12:00 PM and 4:00 PM.

Guest Departure Note

Guests are encouraged to relax in air-conditioned rooms during peak hours.

Electric Vehicle Charging

Availability

• Available only for in-house guests.
  • Provided free of charge.

• Two 15A plug points in the parking area.
• Supports charging of two vehicles simultaneously.

Do Amanzi have a conference room?

• Amanzi does not have a formal conference room.
• However, we do have a common living space that can be arranged for small meetings or informal corporate discussions.
• For corporate off-sites or meeting arrangements, please contact us at info@amanzi.in. Our team responds between 9:00 AM and 9:00 PM.

Do Amanzi have a gym?

• Amanzi does not have a gym on the property. However, we offer a multipurpose sports court for basketball, badminton, and pickleball.
• Guests also enjoy swimming, trekking to Tikona Fort, or visiting Hadshi or Pawna Lakefor boating and outdoor activities.

Guest Requirements

• Guests must carry their own charging cable (minimum length: 5 meters).
• All vehicle-specific accessories must be carried by the guest.

Constraints

• Subject to availability.
• Cannot be pre-booked or reserved.

Service Availability

Amanzi Resort does not serve alcoholon the property.

Guest Consumption Guidelines

Guests may consume alcohol only in the privacy of their own rooms or suites.

Restricted Areas

Alcohol consumption is strictly prohibited in all common areas of the resort.
Prohibited areas include, but are not limited to:

• Restaurant and dining spaces
• Swimming pool areas
• Lawns, decks, and outdoor common spaces
• Lounges and shared facilities

Compliance Requirement

Guests are expected to adhere strictly to this policy to maintain the resort’s peaceful and respectful environment.

• Specific room allocation is not guaranteed prior to check-in.
• Preferences may be noted but are non-binding.
• Best efforts are made, subject to availability at check-in.
   

Resort Policy

No pick-up/drop-off or in-house taxi service is provided.

Ride-Hailing Services

• Uber/Ola is available towards the resort.
• Uber/Ola is not available for return trips from the resort.

Local Taxi (Independent)

Contacts (courtesy only):

• 8668816395
• 7719817257

Image Usage Disclaimer

No pick-up/drop-off or in-house taxi service is provided. Images are for reference only.
Actual room layout or décor may vary due to upgrades.

Holi Policy

• No water or colour-based Holi celebrations permitted.
• Includes prohibition of dry colours, water guns, or similar activities.
• Enforced to maintain a peaceful environment.

Diwali Policy

• Fireworks are not permitted.
• No organised Diwali celebrations or live entertainment.
• Only soft personal music is allowed without disturbing others.
• Focus remains on a calm, nature-centric experience.

Can we play music in our room?

• Yes, guests may play music in their rooms.
• We request that only soft, personal music be played to maintain the peaceful ambience of the resort.

Festive Season Compliance

• Policies ensure guest safety, noise control, and environmental harmony.
• Guest cooperation is expected.

Firefly Season (Pawna)

• Typically, from mid-May to the third week of June.
• Peak sightings between the third week of May and the third week of June.
• Sightings are not guaranteed as they depend on natural conditions.

Lunch on Check-Out Day

Policy

• Guests may opt for lunch on check-out day instead of the previous day.

• Room check-out: 11:00 AM
• Lunch buffet: 1:30 PM

Can we order snacks between meals?

• Yes, snacks can be ordered on an à la carte basis between meals.
• The kitchen operates from 8:00 AM to 10:30 PM.

Waiting Arrangement

• Guests must vacate rooms by 11:00 AM.
• Guests may wait in common areas and use amenities.
• Late room check-out is not permitted under this option.

Luggage Handling

Luggage is securely stored at reception.

Official Communication Channels

Website

• Operates exclusively through an SSL-certified official website.

• 87791 73249
• 98210 12163
• 80106 20379
• 98206 00122

• 85919 45557

• Only one official email ID is used.
• Any other IDs are unauthorised.

• Guests should engage only through verified channels.

• Room viewing is subject to availability.
• Advance call recommended.

Availability Policy

No walk-ins are permitted for buffet lunch or dinner.

• To maintain a peaceful and private experience for our in-house guests, Amanzi does not accept walk-in visitors for buffet lunch or dinner.
• Dining facilities are reserved exclusively for guests staying at the resort. We appreciate your understanding.
• Spa services are also available only for in-house guests, and we do not offer spa appointments for walk-in visitors.
• However, walk-in guests are welcome for private dining experiences, provided a prior reservation is made in advance for the same.
• To confirm your reservation at Amanzi, a 100% advance payment of the room reservation amount is required prior to arrival.
• Unfortunately, we do not offer part payment or pay-at-property options.

Reservation Requirement

No walk-ins are accepted for:

• Lunch buffet
• Dinner buffet

Buffet Timings and Pricing

Pricing Notes

• Prices are inclusive of taxes.
• Beverages are not included.
• No discounts are available for non-resident dining.

Cancellation & No-Show Policy

• Once a booking is made, it cannot be cancelled.
• All reservations are 100% non-refundable, and no date changes or modifications are permitted. If you do not arrive as per your booking date, the reservation will be treated as a no-show. In such cases, the booking is considered cancelled, and no refund or date change will be permitted.

Walk-In Policy

• Walk-in guests are not permitted for buffet dining.
• Only private dining experiences may be offered to non-resident guests.
• Private dining is strictly subject to prior booking and advance confirmation.

Access Conditions

• Entry is permitted only for guests with a confirmed private dining reservation.
• Availability is limited and subject to operational capacity.

Operational Rationale

• These policies are implemented to ensure a quiet, exclusive, and uninterrupted experience for in-house guests.
• Guest cooperation with advance booking requirements is mandatory.

Jain Food Policy

• Jain meals available on request.
• Prepared separately using separate utensils.
• Served in the same restaurant area.

Permission Requirement

• All professional photography and videography at Amanzi Resort requires prior written approval.
• A confirmed room booking does not constitute permissionfor professional shoots.

Photography Arrangement Policy

Amanzi Resort does not provide an in-house photographer or videographer. The fee is charged for:

• Granting permission to conduct a professional shoot on the property
• Managing location access, logistics, and operational arrangements for the shoot

Pricing

• Photography and videography arrangements start at ₹36,950 (inclusive of taxes).
• Charges are over and above the room tariff.
• The fee applies regardless of whether the guest brings their own photographer or production team.

Scope Limitation

• The arrangement fee covers use of the property for professional shooting purposes only.
• Creative services, equipment, and personnel must be arranged independently by the guest.

Celebrations: Birthday and Anniversary

• Private dining, spa services, décor, and cakes are available.
• All services are chargeable.
• Customisation available on request.

Arrangement of birthday or anniversary cakes?

Yes, complimentary cakes are provided for birthdays and anniversaries. Please inform us in advance at the time of booking so arrangements can be made.

Day Package Policy

• Day-use packages are not offered.
• Only dining or private dining options are available for non-residents.

Event Hosting Policy

• Events require a complete resort buyout.
• Quotations are shared post-discussion and must be accepted to proceed.

Restrictions

Third parties cannot directly settle incidentals on another guest’s folio.

Approved Alternatives

Gift Cards: ₹5,000 denominations or multiples.
NEFT Advance Payment: Adjusted against incidentals; balance refunded within 48 hours post check-out.

Payment Methods

While booking, you can pay using all major payment options, including:

• Credit Card
• Debit Card
• UPI
• Net Banking
• EMI

Cash Payment Policy

Cash payments are accepted only via direct deposit into our bank account.
For further assistance or bank details:

• Call: 9821012163
• Email: info@amanzi.in

Visiting Guests (In-House Guests)

Charges (12:00 PM – 10:00 PM)

• Adults (6+): ₹4,950
• Children (≤5): ₹1,950
• Inclusive of 18% GST.

• We do provide GST invoices.
• If you wish to claim GST as input credit, please share your GST details within 48 hours of booking, and we will issue the invoice accordingly.

• Common areas, pool, court, lunch & dinner buffets.

• Staying beyond 10:00 PM incurs overnight charges of ₹9,950 per person, subject to availability.

Temperature Control Availability

No, none of the pools at Amanzi Resort is temperature-controlled.
This includes:

• The common resort pool
• Private plunge pools in:
• Cocoon Room
• Owner’s Suite
• Luxury Suite
• Glass Tree House Suite

Pool timings at Amanzi

• The common infinity pool is open daily from 7:00 am to 7:00 pm.
• Please note that there is no lifeguard on duty, and guests are requested to swim at their own risk. Proper swimwear is mandatory.
• Private pools in select suites are accessible 24 hours.
• Guests are requested to use private pools responsibly and at their own risk.

Climate Context

• Amanzi Resort is located in a tropical climate.
• Due to natural ambient temperatures, pool water remains fairly warm during the daytime for most of the year.
• Temperature control or heating is not required and not provided.

Seasonal and Time-of-Day Variation

• During winter months, pool water may feel cool or chillyin the early mornings and evenings.
• Pool temperatures are generally most comfortable during midday and afternoon hours.

Operational Note

• Pool water temperature is entirely weather-dependent.
• Guests should plan swimming activities accordingly, especially during cooler periods.

Three buffet meals daily.

• Meals start with lunch on check-in day and end with breakfast on check-out day.
• Check-in: 2:00 PM
• Check-out: 11:00 AM

Umbrellas

• Yes, umbrellas are provided for all guests.
• During the rainy season, we recommend carrying appropriate monsoon wear.

Road Safety at Night

• Yes, the road is absolutely safe at night.
• There may be a few bumpy patches, but overall the route is well-travelled and safe.

In-House Amenities

• Swimming pool
• Multipurpose court
• Board games
• Complimentary Wi-Fi
• No televisions in rooms

Nearby Activities (Independent Providers)

• Paragliding, boating, trekking, water sports, Bedse Caves.
• Arranged independently; resort bears no responsibility.

December Weather

• Daytime: ~22°C-28°C
• Nighttime: ~13°C-18°C
• Generally cool, sunny, and ideal for outdoor activities.

Senior Citizen Accessibility

• Natural hillside terrain with slopes and steps.
• Not wheelchair-friendly.
• Most convenient rooms: Owner’s Suite and Premium Deluxe Room.

Mosquito and Insect Advisory

• Natural forest setting.
• Regular eco-friendly pest control is conducted.
• Guests sensitive to insects are advised to choose more enclosed room categories.

One-Bedroom Suite Booking

Applicable for two adults only in:

• Luxury Suite
• Glass Tree House Suite

Privacy Assurance

• The second bedroom remains locked and unused.
• Entire suite, including plunge pool, is for exclusive guest use.
• No shared accommodation under this configuration.